A customer’s perception is your reality
Transform your Customer Service Experience with Tenneo LMS
Talk to us today
Give your customers the VIP treatment they deserve
Your organisation's customer service and support team acts as a superhero. They swoop in to save the day when things go awry and hold the power to make or break customer relationships. Exceptional customer service is essential to maintain a positive brand reputation and build strong customer connections in today's competitive business landscape.
Investing in training for your team is crucial to equip them with the necessary skills and knowledge to handle any situation with poise and professionalism. Doing so can generate substantial returns in customer satisfaction, retention, and loyalty.
Power up your customer support centers with Tenneo
Tenneo facilitates training for:
Rapid Induction
To quickly inform new employees about the company’s culture, policies, and procedures, enabling them to contribute to the organisation faster
Process Training
To focus on processes and workflows, and ensure employees follow established protocol
Product Training
Continuous training on latest product features and functionalities, to facilitate troubleshooting and other issue resolution
Soft-skills Training
To develop interpersonal, communication, and negotiation skills to ensure empathy and improve conflict resolution
KPI-based Training
Tailor training to help employees improve efficiency and reduce First-Level Escalations (FLA) and improve First-Time Resolution rates (FTR)
How does Tenneo provide training to improve goodwill
Tenneo’s LMS is data-informed and driven. With over 20 years of experience, our LMS leverages learning mechanisms to improve customer service and business outcomes. Empower your team to provide exceptional service and build lasting customer relationships with Tenneo.
1.
Training Need Identification to understand who needs what kind of training based on performance numbers
2.
Targeted Training with triggers and smart notifications sent to only those in need, making learning highly targeted, cost and time efficient and impactful
3.
Extensive content repository of resolution techniques and convenient features, such as easy search and issue classification, to ensure prompt access
4.
Microlearning and micro-certifications to provide training in shorter durations
5.
Ready integrations with CRM systems, dialers, and ticket management systems
