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IndiGo - Successful LMS Implementation for Globally Dispersed Workforce

Client:

IndiGo

Category:

Product Case Study

Industry:

Aviation 

Business Requirements

  • There was a need to implement a centralized training portal to cater to the personalized learning needs of a workforce spread across different demographics.
  • The client wanted to deploy a customizable training platform, suitable for both admins as well as users. 
  • The client also wanted to adopt a paperless approach to deliver training courses, assessments, certifications, and more.

When they approached Tenneo (formerly G-Cube LMS) to find a digital learning solution, they had specific need

  • An agile & robust learning platform to enhance the competence of sales staff at the dealerships.
  • A learning solution which can be scalable, cloud-based, and gamification friendly to engage the learners.
  • Easy access to various formats of learning contents and a tracking mechanism for training delivery and outcome.
  • Ability to provide elearning and blended learning that makes workforce knowledge ready quickly with new products and features.

Challenges

  • There was a need to train diversified workforce from operations such as crew, aircraft maintenance team, and ground staff to different support functions like IT, HR, and others.
  • Migrating large volumes of personalized data about mandatory training, the number of training modules completed, upcoming training, and more was also a challenge. 
  • With an emerging need to go paperless, it was essential to deploy a robust training platform which allows the workforce to learn at their own pace of time and convenience.
  • Another challenge was to provide a perfect amalgamation of training solutions which reduce the overall turnaround time for errors and bug fixes.

Our Solution

  • 6ELMS was implemented as a centralized training platform meeting the pertinent learning needs of diversified workforce in the aviation industry.
  • The powerful e-learning platform was customized as per the changing training needs of a globally dispersed workforce.
  • The overall performance of the system improved as 6ELMS was the only system with around 20 admin accounts and fewer user accounts. 
  • Online training delivery through 6ELMS supported the Go Green initiative by providing online refreshers, reports, assessments, and more. 
  • 6ELMS also supported mobile training delivery via personalized smartphones and tablets, thereby allowing the workforce to learn-anytime and anywhere. 
  • Seamless integration of 6ELMS with AIMS (Airplane Information Management System) and ADFS (Active Directory Federation Services) simplified the data migration process and improved the overall efficiency of the system.

Benefits

  • It was essential to implement a strong training function to meet the ever-evolving needs of the aviation workforce. 6ELMS served as a unified e-learning portal to deliver training on regulatory compliances and plan new training strategies for first-time users. 
  • The easy-to-navigate User Interface (UI) of the new-age LMS catered to the needs of diverse training verticals.  
  • Delivery of training courses across personalized mobile devices supported instant feedback, performance, and attendance tracking, even on the go. 
  • Online tests and assessments were conducted to enhance the skills metrics of employees. 
  • The Business Intelligence (BI) tool generated automated compliance reports to keep employees up to date with required/mandatory training sessions.
  • With the online mode of training, timely notifications on mobile devices updated employees about mandatory training, completed training, upcoming refreshers, and more. 
  • Individual progress was linked to learning KPIs (Key Performance Indicators) which maintained the overall standard of training delivery.
  • Automated training delivery reduced the scope of errors by conducting assessments and feedback. 
  • 6ELMS improved the overall workplace efficiency as training could reach out to a maximum number of people in a more convenient way. 
  • An amalgam of training on soft skills, airline services, cabin crew maintenance, grammar training, and others was delivered for approx. 1500 employees- a vast employee base.

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