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DICV – LMS Implementation for Extended Workforce Training

Client:

DICV

Category:

Product Case Study

Industry:

Automation

Business Requirements

  • There was a need to effectively train the dealer network workforce.
  • Client wanted to adopt a modular learning structure to cater to the personalized learning needs of external employees.
  • There was a need for multi-lingual support to optimize workforce engagement.

When they approached Tenneo (formerly G-Cube LMS) to find a digital learning solution, they had specific need

  • An agile & robust learning platform to enhance the competence of sales staff at the dealerships.
  • A learning solution which can be scalable, cloud-based, and gamification friendly to engage the learners.
  • Easy access to various formats of learning contents and a tracking mechanism for training delivery and outcome.
  • Ability to provide elearning and blended learning that makes workforce knowledge ready quickly with new products and features.

Challenges

  • The existing online system was not customized as per the individual learning needs.
  • Their current system was not customization-ready and lacked in performance support.
  • There was a need to localize training content in different languages as per the individual’s different demographics.

Our Solution

  • Tenneo (formerly G-Cube LMS) LMS with its easy to access features helped to align with the customized needs of diverse audiences.
  • Successful deployment of our LMS with multilingual support in English, Japanese & Arabic languages.
  • Seamless integration of LMS with Dealer Management Systems (DMS) to boost productivity of the extended dealer network.

Benefits

  • The Tenneo (formerly G-Cube LMS) LMS was highly scalable as it was implemented worldwide across 150 markets, with 4-5 markets having 10000+ users and approx. 1000 users in other markets.
  • Also, Tenneo (formerly G-Cube LMS) LMS is amongst the largest worldwide implementations of the LMS which was successfully rolled in Oman, New Zealand, Morocco and Columbia.
  • The LMS created a user experience with a new-age UI– to provide more efficient interactions in a very simple way. As the interface was simple and easy to access, it enabled the admin to easily make the changes, with a few changes in the dynamic fields.
  • Multi-lingual support enhanced employee satisfaction, interaction and knowledge retention levels.
  • The LMS was successfully integrated with Dealer Management Software (DMS) which is the backbone of the extended workforce. As a result, it helped to begin training instantly- without any additional implementation of glitches.

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